General Terms and Conditions

We have a no quibble returns policy. If for any reason you don't like your instrument you can return for a full refund (within 28 days of receiving the instrument). Unfortunately we are unable to return payment on any postage and packaging costs incurred.

Your instrument is deigned to last a life time and will never go out of tune so we are happy to give all our instruments a 5 year guarantee.

This privacy policy sets out how Steeltonguedrum.co.uk uses and protects any information that you give Steeltonguedrum.co.uk when you use this website. 
Steeltonguedrum.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Steeltonguedrum.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last update on 08.05.2021

This privacy policy allows customers to understand how their Personally identifiable information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect and protect your Personally Identifiable Information.

What personal information do we collect from the people that visit our website
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
 
When do we collect information?
We collect information from you when you register on our site or place an order.

How do we use your information?
We may use the information we collect from you when you register or make a purchase in the following ways:

• To quickly process your transactions.

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.  All transactions are processed through a gateway provider and are not stored or processed on our servers, we do not see this information.

Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

How your personal information is used, processed and disclosed.
Steeltonguedrum.co.uk will NEVER rent, sell, trade or disclose your Personal Information to third parties. We may, however, use, process and disclose Personal Information to:

• send information to customers about orders;
• fulfill your orders;
• process and collect your payments;
• administer customer loyalty programs;
• provide you with important administrative information regarding the Service, such as changes to this Privacy Policy and our Terms of Use, loyalty programs and other policies;
• prevent fraud and other prohibited or illegal activities; and comply with potential requests of law enforcement or data protection agencies.

When possible, General Information may be combined and/or linked to Personal Information, in accordance with the purposes specified above. We may use your General Information and identified Personal Information to prepare anonymized, aggregated data about our users ("Anonymized Data").

Third Party Service Providers
Steeltonguedrum.co.uk employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, sending postal mail, providing search results and links, and processing credit card payments. These third-party service providers only have access to Personal Information needed to perform their functions but may not use it for any other purpose.

Stored Data                                                                                                                                                                                                                                                                                                                                                       Any secured data we have will be deleted after 2 years

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
info@steeltonguedrum.co.uk

Newmoor Barn

Polson

Launceston

Devon